Job processing delays

Incident Report for LoyaltyLion

Resolved

We've caught up with our backlog and all delayed jobs have now been processed.

Posted Mar 19, 2021 - 14:11 GMT

Monitoring

We've just rolled out a fix and have resumed background job processing; we'll give another update when we've cleared the backlog.

Posted Mar 19, 2021 - 13:38 GMT

Identified

We've identified the root cause of the issue; we've triaged the problem and are working on a permanent fix.

Posted Mar 19, 2021 - 13:17 GMT

Investigating

We're currently investigating an issue relating to our background job processing.

You may see delays in the following areas:

* Customer email delivery
* Launching loyalty tiers
* Imports and exports

Core customer-facing functionality including earning points, claiming rewards, and customer UI is unaffected.

Posted Mar 19, 2021 - 12:50 GMT

This incident affected: Platform and SDK and Merchant account.