Delays in data processing

Incident Report for LoyaltyLion

Resolved

The backlog of webhooks has been cleared. This incident has been resolved.
Posted Oct 09, 2025 - 20:40 BST

Identified

We've identified the issue. Webhooks are being accepted again. We're working through the backlog of webhooks now.
Posted Oct 09, 2025 - 17:48 BST

Investigating

We're currently experiencing delays in data processing and high error rate in incoming webhooks. Our team is investigating.
Posted Oct 09, 2025 - 17:25 BST
This incident affected: API and Platform and SDK.
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