This incident has been resolved. All our systems are operational and the data backlog has been cleared.
Posted Oct 29, 2024 - 09:58 GMT
Monitoring
A fix has been implemented in our caching layer. We continue to monitor the results.
Posted Oct 28, 2024 - 23:27 GMT
Update
Our systems remain stable. We are still working through the data processing backlog whilst continuing to monitor.
Posted Oct 28, 2024 - 20:27 GMT
Identified
An issue in our caching layer led to elevated error rates and response times. We have identified the issue and stabilised our systems. We're now working through the data processing backlog while monitoring.