Elevated platform response time

Incident Report for LoyaltyLion

Resolved

This incident has been resolved.

Posted Sep 19, 2023 - 17:16 BST

Monitoring

We've identified the issue and applied a fix. We're currently monitoring to make sure our systems are fully recovered.

Posted Sep 19, 2023 - 17:11 BST

Investigating

We are currently investigating elevated response time in our API and platform.

Posted Sep 19, 2023 - 16:52 BST

This incident affected: API, Platform and SDK, and Merchant account.